Last updated: 9 October 2026
How returns work
Each DIARA piece is made or finished after you order it, so we do not take returns as a matter of course. If something is not right, write to us. We look at every request individually and aim for a fair answer, which may be an alteration, an exchange, store credit or a refund.
Damaged or wrong piece
If your order arrives damaged, or is not what you ordered, tell us within 48 hours of delivery with photos or a short video of the parcel and the piece. We will replace it or refund you.
Asking for a return or exchange
- Write to us at diaraboutiqueblr@gmail.com or on WhatsApp with your order number and what is wrong.
- We reply within two working days and tell you what we can offer.
- If the piece is coming back to us, it should be unworn, unwashed and have its tags attached. We will arrange a pickup where our courier offers one, or give you the address to send it to.
If a refund is agreed
We refund to the payment method you used. For cash on delivery orders we refund by bank transfer, so we will ask for your account details. Refunds usually arrive within 5 to 10 business days of our confirmation.
Contact
Write to diaraboutiqueblr@gmail.com or message us on WhatsApp with any question about a return.